Something interesting I saw on Scoot’s website. Airlines are starting to charge overweight passengers for 2 seats. In Scoot’s case, on the bottom of the flight selection page they add this text informing you to call in.
This text is easy to miss because it looks like standard T&Cs upon first glance, and it’s also quite far from the Next Step CTA. There’s nothing calling attention to it. Though it’s such a sensitive matter, this is probably the best they thought they could do.